Cancellation & Refund Policy

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We understand that creative plans can shift. This policy is designed to be fair and transparent for both Guests (who book spaces) and Hosts (who list them).

1. Free Cancellation Window

If you cancel your booking within 24 hours of confirming it — and the booking is still more than 48 hours away — you’ll get a full refund, including all fees.

Bookings made less than 48 hours before the start time are not eligible for this free cancellation window.

2. Guest Cancellations (after the free window)

  • If you cancel 7 or more days before your booking start time, you’ll receive a full refund of the booking amount. Please note, the platform service fee will not be refunded.

  • If you cancel between 7 days and 24 hours before the booking start time, you’ll receive a 50% refund of the booking amount. Service fees will not be refunded.

  • If you cancel less than 24 hours before your booking, no refund will be issued.

  • Cleaning fees (if any) are always refunded in full as long as the space was not used.

3. Rescheduling a Booking

You can reschedule your booking if both you and the Host agree to the new date and time. This must be done through Whattaplace messages and confirmed before the original booking start time.

Once rescheduled, the cancellation policy will apply to the new date. Any changes in pricing or duration may lead to updated service fees.


4. Host or Vendor Cancellations

If a Host or an approved service provider cancels your booking, you will receive a full refund — including all fees paid. Hosts who cancel may face penalties, such as reduced listing visibility or account suspension.

5. How to Cancel a Booking

To cancel a booking, please email support@whattaplace.com using the same email ID used for the booking. Include your booking ID in the subject line.

A booking is considered cancelled only after you receive a confirmation email from Whattaplace. Cancellation requests made via chat, DMs, or phone calls will not be accepted.

6. Special Cases: Excused Cancellations

In rare cases where unexpected events make it impossible to continue with the booking, Whattaplace may allow a full refund. These include:

  • Serious illness, injury, or death of the Guest, Host, or an immediate family member

  • Natural disasters or weather events declared as emergencies

  • Sudden government travel restrictions or legal bans affecting the space

  • Severe property damage or critical maintenance issues

  • Other force majeure events verified by our team

In such cases, you may be asked to provide proof. If approved, the booking amount and all applicable fees will be refunded or credited. The Host will not receive a payout or be penalized.


7. Refund Processing Time

Refunds are processed to your original payment method within 5–7 business days after approval. Timelines may vary depending on your bank.

8. For Help or Disputes

If you face an issue with your booking or the space, write to support@whattaplace.com within 48 hours after your booking ends. Share photos, videos, or other proof if needed. We’ll review everything and respond within 3–5 working days.

By using Whattaplace, you agree to this cancellation and refund policy. For more details, please see our full Terms of Service.