Privacy Policy

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Welcome to Whattaplace! We respect your privacy and are committed to protecting it under Indian law, including the IT Act & SPDI Rules.

By using our website or app (collectively, the Services), you consent to the practices described in this Policy.

1. Who We Are & Data Controller

Whattaplace (registered in India) is the data controller responsible for collecting, using, disclosing, retaining, and protecting your personal data.

2. What Information We Collect

A. Information You Provide

  • Account details: Name, email, phone number, password, profile photo.

  • Activity content: Reviews, photos, ratings, listings, host or guest profiles.

  • Transaction info: Bookings, payment details (collected via PCI-compliant gateways).

  • Communications: Chats between hosts and guests.

B. Automatically Collected Data

  • Usage data: Searches, clicks, bookings, app/website activity.

  • Device info: IP address, device type, browser, OS.

  • Location data: Precise location (GPS) if permitted.

  • Cookies & tracking: Cookies, web beacons, device IDs for enhancing service.

3. How We Use Your Information

We use your data to:

  • Operate the platform and enable bookings.

  • Verify identities and prevent fraud.

  • Personalize user experience (recommendations, preferences).

  • Communicate updates, confirmations, support requests.

  • Improve our Services via analytics and feedback.

  • Comply with legal requirements and enforcement activities.

4. How We Share Your Information

A. Within Whattaplace Group

  • To our team and affiliates for service delivery and support.


B. With Service Providers.

  • E.g. payment processors, identity verification services, IT hosting.


C. With Other Users

  • Host sees your booking info; guests see relevant host data (profile, listing info).


D. Legal & Safety

  • To comply with lawful requests (e.g. court orders, law enforcement).

  • To detect, prevent, or address fraud or illegal activities.


E. Business Transactions

  • If ownership changes, user data may transfer to successor entities.


Note: We never sell personal information to third parties for marketing purposes.

5. Cookies & Tracking Technologies

We use cookies, device IDs, web beacons, etc., to:

  • Keep you logged in and store preferences.

  • Provide personalized features and ads.

  • Perform analysis for improvements.

You can manage or disable cookies via browser/app settings (may affect functionality).

6. Your Privacy Choices & Rights

  • Access, update, correct or delete your personal information at any time via account settings or by contacting us.

  • Manage communications: Opt in/out of marketing and notifications.

  • Location control: Choose whether to share location data.

  • Withdraw consent: You may disable cookies or location permissions—though this may limit service functionality.

7. Security Measures

We use industry-standard technical, physical, and organizational measures (e.g., encryption, secure servers, PCI‑compliant systems) to protect data. However, no system is completely secure—please help by safeguarding your login credentials.

8. Retention & Account Closure

  • We retain personal data as needed to provide Services, comply with laws, resolve disputes, prevent abuse, and enforce our policies.

  • If you delete your account, public content (e.g., reviews) may remain visible. We may retain certain records for legal or legitimate business purposes, then anonymize or delete them.

9. Age Restriction

Our Services are intended for users aged 18+. We do not knowingly collect data from minors. If we learn we have, we will delete it promptly.

10. Third-Party Links

Our Services may contain links to other sites. We are not responsible for their privacy practices. Please review their policies independently.

11. Grievance Officer

In line with IT Rules, our designated Grievance Officer in India is:

Name: Anam Khan

Email: support@whattaplace.com

Address: C-6/30, Safdarjung Development Area, New Delhi - 110029

We aim to respond within 30 days of receipt.

12. Policy Changes

We may update this Privacy Policy occasionally. We’ll notify you via the app or email, and update the Last updated date. Continued use of our Services implies acceptance of changes.

13. Contact Us

For any privacy-related queries or concerns, reach out to us at:

📧 support@whattaplace.com

Address: C-6/30, Safdarjung Development Area, New Delhi - 110029

By using Whattaplace, you agree to this cancellation and refund policy. For more details, please see our full Terms of Service.